Massage Space

• You are responsible for providing an indoor space for the massage, with enough room for a massage table and for the therapist to work comfortably: approximately 12 x 8 feet. (remember you can utilize diagonal space) You are expected to ensure the space is clear, clean, private (where the massage will not be disturbed) and safe for the massage to proceed. 

• If the space is not appropriate for the service, we reserve the right to reschedule or cancel the appointment, and you will be charged half the appointment fee. 

Equipment

• A massage table, linens, speaker, and other necessary equipment will be provided.

Additional Time (Set-Up & Clean-Up)

• 15 minutes before and after of additional appointment time is needed to account for equipment set-up, clean-up, treatment planning, and review.

• For example, if a client books a 90-minute massage session, they should plan for a total of 120 minutes of dedicated time at their location. 

Travel Range

• We currently travel to the following zip codes: 78727, 78728, 78729, 78750, 78758 & 78759. 

• For outside these suburbs, please inquire and we can confirm if a travel surcharge applies.  

• Any applicable location-based travel surcharge will be calculated and clearly communicated to the client via email within 36 hours of booking.

Booking & Cancellation Policies 

• Cancellations must be made at least 24 hours prior to the scheduled appointment time. The client will be charged 50% of the service cost if they fail to do so. 

• Rescheduling existing appointments must be done at least 24 hours prior to the originally scheduled appointment, otherwise it is considered a cancellation and is subject to the policy above. 

• Reductions in session time (e.g. from 90 minutes to 60 minutes) must also be made at least 24 hours prior to the session, or the client will be charged in full for the originally booked session length. 

• Late Arrivals/No Shows: If the client is not present on the premises at the scheduled appointment start-time, the session will be forfeited and full payment is required.

Environment & Conduct

• To maximize relaxation and the effectiveness of the treatment, clients are asked to do their best to help create a quiet and calm environment during the session. This includes:

• Minimizing Distractions: Muting/turning off electronic devices, such as phones and televisions, or keeping their volume very low. 

• Managing Interruptions: Arranging for children, pets, or other household members to be cared for or occupied in a separate area for the duration of the appointment.

• Adjusting Temperature & Lighting: If adjustments to elements like temperature and lighting are to be made, this should be done before the start-time of the appointment.

Controlling all external factors can be challenging, especially when other people are present on the premises. All efforts in making requests or arrangements that will allow for the most peaceful and uninterrupted environment possible for the session are appreciated.

Health & Safety Considerations 

• For client and therapist safety, clients are to inform the therapist of any contagious conditions or concerns before the appointment. If the client or anyone in the household is experiencing symptoms of illness, the client must reschedule the appointment.

• It is kindly requested that no smoking or vaping occurs in the room where the massage will take place for at least an hour before and during the session and the room is well ventilated.

Inappropriate Conduct & Right to Refuse Service

• I am committed to maintaining a respectful and professional environment for both clients and myself. Any inappropriate conduct, including but not limited to sexual advances, harassment, or disrespectful language, will not be tolerated. 

• Such behavior will result in the immediate termination of services and the full service cost will be charged. 

• If applicable, official reports to law enforcement will be made. 

Covid Conscious 

I am aware we live in a Covid world and assure you that I have friends and family who are immunocompromised so I will always be masked and my personal and clinical sanitary practices are paramount. Universal precautions are utilized. 

I will always be wearing a mask, hepa filter available for massage (on request)